Terms & Conditions

All use of the website (hereinafter “website”, “web page”, or “Site”) is subject to the terms and conditions set forth below. Any use of such web page constitutes the user’s agreement to abide by the following terms and conditions. This information is not intended to substitute for informed medical advice. You should not use this information to diagnose or treat a health problem or disease without consulting with a qualified health care provider. We Routine does not endorse or attest to the validity or accuracy of any treatments, medications, or non-Weroutine products discussed herein. Before acting on any information contained on the web pages, you agree that you will consult your health care provider to determine whether the information you are relying on is appropriate for your medical conditions.

General Provisons

• The following terms and conditions of sale (“Terms of Sale”) apply to the offer and sale of products through the We Routine website www.weroutine.in
• To be eligible to purchase products on the Site customers must: (a) be at least 18 years old or, if minors, be duly authorized by their legal representative; (b) be competent to contract (as understood under the applicable laws); (c) be consumers, meant as natural persons acting for purposes extraneous to their trade, business, craft and profession; and (d) hold a valid payment instrument that is accepted on the Site if electronic payments are intended to be made.

Products

• The products described on the Site, and any samples thereof we may provide to the customer, are for personal use and consumption only. Customers may not sell or resell any of these products or samples thereof. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or samples to be provided to the customer that may result in the violation of these Terms of Sale

Prices

• All prices indicated for products available via the Site are inclusive of applicable taxes at the current rates and are expressed in Indian Rupees. Delivery charges, if any, are displayed to the customer prior to finalizing an order and shall be added to the price of the products and are indicated separately on the order form. For further information please also visit the Delivery section of the Site.
• Whilst the prices displayed on the Site are regularly verified, we cannot guarantee the absence of errors. In the event that an obvious error in the pricing of a product is detected, we will offer the customer the opportunity to purchase the product at the correct price or to cancel the order.
• Prices may be modified at any time. Applicable prices shall be the ones published on the Site at the date of placing of an order by customer.

Order Placing

• The customer can navigate freely on the Site without being bound to placing an order. If the customer chooses to do so, the customer will be guided through the process of placing an order by a series of simple instructions on the Site or the Customer Service Centre.
• To place an order, the customer must type in the quantity of product they wish to with a maximum purchase of 8 units per transaction per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. The maximum amount of an order is of ₹ 7000 per customer.
• Customer may click “Add to cart” to place the product selected in the desired quantity in the “Shopping Cart”. Customer may decide to continue shopping for other products and add them to their Shopping Cart or proceed to checkout by clicking the “Checkout” button. At any time during shopping customer may review the products in the Shopping Cart by clicking on “Checkout” of each page. Customer may remove products from their Cart by clicking on “Remove” next to the chosen product in the Cart”.
• Customer must follow the instructions to proceed through the checkout process on the WebSite. The customer can always correct any errors in data they have entered, change the Cart contents, by adding or removing one or more products from the Cart, or cancel the entire order during checkout before sending their order. Before submitting an order on the Site, the customer will have an opportunity to review and edit all of the details for their order, including billing and shipping information, prior to confirming their purchase. In addition, the customer shall acknowledge and declare that they have read all the instructions provided during the checkout process and fully accepts these Terms and conditions, through a confirmation action on the Site. The customer places an order request for products via the Site by clicking on the “Place Order” button at the end of the order process.
• After an order has been submitted, a submission page will be displayed, and the customer will receive shortly an email confirming receipt of the order. In accordance with the provisions of Local Laws, the email confirming receipt of the order contains a summary of the Terms and Conditions, information on the essential characteristics of the purchased products, a detailed indication of the price and means of payment, information on delivery charges, information on the conditions and methods of return, the address to which complaints may be addressed, information on support services and on existing commercial warranties.
• If an order confirmation does not arrive within 24 hours after submission, customer may contact us at +91 90239 64510 or at sales@weroutine.in for assistance.
•  If offer codes are applicable in the Country, to redeem an offer code, customers must enter their code into the “offer code” box during the checkout process on the website. Offer codes are case sensitive and should be entered exactly as they appear.
• When an offer code is accepted, the offer will be displayed in the “Order Review”.
• One offer code may be used per order. Offer codes are intended for one-time use only and shall be treated as used even if you cancel the order.
• An offer code would be rejected if the same has expired or where the applicable terms of the offer code are not met

Payment Terms

• Customers may pay for the products by credit card/debit card/ Cash on Delivery (“COD”) or other payment instruments that are accepted modes of payment on the Site, as displayed on the Site webpages including order checkout and payment pages.
• For customer’s security, customer’s billing name should match that of the credit card / debit card used for payment. We reserve the right to cancel any order that does not match these criteria.
• Your payment card will be charged the applicable purchase price at the time you submit your order. By submitting your order on the Site, you expressly authorize the performance such payment card authorization and, strictly for legitimate purposes and to the extent permitted under applicable regulations, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number, to authenticate your identity, to validate your payment card, to obtain a payment card authorization and to authorize individual purchase transactions.
• For COD (Cash On Delivery) orders above Rs 2000 (Rupees Two Thousand) our Customer Service will get in touch with the Costumer to confirm his order before it is placed and prepared for shipping.

Order Inquiries

• Products are shipped within 2-7 working days (i.e. Monday through Saturday, excluding bank and other public holidays). For any shipping information customers may contact us at +91 90239 64510 or at sales@weroutine.in However, please note that in the event of force majeure situations we reserve the right to delay the shipment until the same is viable.
• The term “force majeure situations” shall mean: (a) acts of God, including without limitation storms, floods, earthquake or lightning; or (b) fire, war, hostilities, terrorist acts, riots, civil commotion or disturbances, epidemics, pandemics, declaration of containment zones, natural disasters / calamities, change in governmental laws, orders or regulations adversely affecting or preventing due performance by any party of its duties, obligations or responsibilities under this letter agreement, embargoes, actions by a government, central or state or local government in India or governments overseas, or an agency thereof, sabotage or explosions; or (c) strikes, lockouts or other industrial actions of any nature; or (d) any other acts, occurrences, events or circumstances beyond our reasonable control.
• Customers can check the status of their most recent orders by visiting the Order Status page into the My Account area. This is the easiest and fastest way to get the most current information regarding customers’ orders.
• Occasionally, orders or parts of an order are cancelled by the system for various reasons. Some reasons are:
  • Item(s) not available, although we take all professional care to ensure that unavailable items are clearly identified as such on the Site;
  • Impossibility in processing payment information;
  • Cannot deliver to address provided;
  • Duplicate order was placed; and
  • Failure to deliver beyond 3 attempts by the delivery partner
• If an order is cancelled, the customer will receive an email to explain the reason for the cancellation. Customers will not be charged for any cancelled orders. If the customer is interested in placing a new order or if the customer has any questions about a cancelled order, they may contact us at +91 90239 64510 or at sales@weroutine.in In such cases, the order will be cancelled, and in case of payment by credit card/ debit card holders, the money will be refunded to you after the cancellation request is duly processed by us and subject to the policies of the relevant third party financial providers.
• An order once cancelled cannot be renewed. The customer will have to place a fresh order for the said product(s).

Delivery Terms

• Orders are usually delivered on working days (Monday through Friday, excluding bank and other public holidays).
• We are unable to process orders to a P.O Box address.
• We are providing free shipping on all orders
• In accordance with Local Laws the products shall be delivered within 30 (thirty) days from the day following that of the order placement by the customer, unless we notify the customer, including by email, within the same term, of the ordered products being unavailable, including temporarily unavailable.
• However, please note that in the event of force majeure situations we reserve the right to delay the delivery until the same is viable.

Applicable and Law Jurisdication

• These Terms are governed by and must be interpreted in accordance with Local Laws.
• Any disputes arising from the interpretation, validity and/or execution of these Terms of Sale shall be subject to the mandatory jurisdiction of the competent courts in Ahmedabad, India.

Complaints

• In case of complaint about your online purchase, you may contact customer care at: sales@weroutine.in

Modifications

• These terms and conditions are subject to change and shall be modified and/or updated from time to time.

Disclaimer

• To the extent permitted by applicable law, we do not warrant that said details, descriptions, images of products are totally accurate, complete, reliable, current, or error-free.
• We and/or the Site does not, and is not intended to, provide any form of skincare, beauty, healthcare, medical or other form of advice, nor does it provide instruction on the appropriate use of any product produced or supplied by us, our affiliates, related companies, licensors, etc. The information presented on the Site shall not in any manner whatsoever be interpreted or construed as a replacement or substitution for skincare, beauty, healthcare, medical or other form of advice provided by your professional healthcare provider. Under no circumstances will we, our employees, representative or affiliates be liable for the information or the consequences of you relying on such information.